Product Warranty Policy
Please review our warranty terms below to understand the coverage for your specific device.
Warranty Coverage Periods
We offer different warranty periods depending on the product type and brand:
| Product Category | Warranty Period | Warranty Type |
|---|---|---|
| Samsung, Oppo, Apple EA | 2 Years | Manufacturer |
| Other Local Brands (New) | 1 Year | Manufacturer |
| New Items (General) | 1 Year | Standard |
| Dubai Phones | 6 Months | Shop Warranty |
| Refurbished Products | 3 Months | Shop Warranty |
| Used Phones | None | Sold "As Is" |
General Exclusions
Please note that limited warranties generally do not cover the following:
- Wear and Tear: Natural degradation of the device, including the frontal display, back cover, physical buttons, etc.
- Unauthorized Repairs: Devices that have been disassembled, rooted, or repaired by an unauthorized third party.
- Third Party Components: Damage resulting from the use of non original or third party accessories/components.
Important Note on Shop Warranty
Shop Warranty strictly specifically does not cover hardware or physical damage. This includes, but is not limited to:
- Screen breakage
- Motherboard damage